Refund & Cancellation Policy
DigiOn Solutions Private Limited ยท Last updated 25 August 2026
This policy applies to services purchased from DigiOn Solutions Private Limited through digionsolutions.com.
$99 AI Pilot
Submitting the pilot request form does not collect payment. If DigiOn accepts the request and the pilot is ready to proceed, the customer will receive a secure payment link.
Before pilot preparation starts: if you have paid and DigiOn has not yet started preparing your customer-specific knowledge base, call flow, configuration or other pilot work, you may request cancellation and a refund.
After pilot preparation starts: the $99 pilot fee is non-refundable because DigiOn begins customer-specific preparation and may incur third-party usage costs. This does not limit any refund or remedy required by applicable law.
If DigiOn is unable to provide the agreed pilot service after accepting payment, DigiOn will refund the applicable amount to the original payment method.
Managed Monthly Services
Managed plans may be cancelled before the next billing cycle. Cancellation stops future recurring billing. Fees already paid for a billing period in which services have started are generally non-refundable, except where required by applicable law or agreed otherwise in writing.
How to request a cancellation or refund
Use our Contact Us form and select Refund / cancellation, or write to contact [at] digion.in. Include the company name and payment reference so we can locate the transaction.
Processing time
Approved refunds are initiated to the original payment method. The time required for the credit to appear depends on the payment provider, card network and issuing bank.